TELEPHONE +447767706368



We ask that you read this Privacy Policy & Cookies Policy (the ‘Policy‘) carefully as it contains essential information about how we will use your personal data.

For the purposes of the General Data Protection Regulation 2016/679 and the Data Protection Act 2018, as amended, 8 Bridge Street, Old Red Lion Court, Stratford-Upon-Avon, England, CV37 6AB (‘we‘ or ‘us’) is the data controller (i.e. the company who is responsible for and controls the processing of your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name, email address, postal address and telephone number) whenever you complete an online form.

For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service and purchase our services. We will not ask for your sensitive personal data. These are your racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, whether you are a member of a trade union, physical or mental health condition, sexual life, the commission or alleged commission by you of any offence and any proceedings for any offence committed or alleged to have been committed by you, the disposal of such proceedings or the sentence of any court in such proceedings.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on Use of cookies below.

Occasionally, we may receive information about you from other sources (such as our global representatives), which we will add to the information we already hold about you to help us improve and personalise our service to you.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice given to you when your data were obtained. These purposes include:

  • to help us identify you and any accounts you hold with us;
  • administration;
  • research, statistical analysis and behavioural analysis;
  • customer profiling and analysing your purchasing preferences;
  • marketing—see Marketing and opting out below;
  • fraud prevention and detection;
  • billing and order fulfilment;
  • customising this website and its content to your particular preferences;
  • to notify you of any changes to this website or to our services which may affect you;
  • security vetting; and
  • improving our services.

Our employees, global representatives, agents and business partners will have access to your personal data. We are able to provide you with the details of our global representatives, agents and business partners upon your written request. You can find our contact details at the end of this document.

Marketing and opting out

We may share your personal data with organisations who are our business partners, and they or we may contact you (unless you have asked them or us not to do so) by mail, telephone and email about our services, promotions and special offers which may be of interest to you. If you prefer not to receive any further direct marketing communications from our business partners or us, you can opt-out at any time. See further Your rights below.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group;
  • our agents and service providers (e.g. global representatives, providers of web hosting or maintenance services);
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners following the Marketing and opting out section above

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data; for example, we store your personal data on secure servers.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure. For this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his or her sensitive personal data.

Use of cookies

A cookie is a small text file placed onto your computer (or other electronic devices) when you access our website. We use cookies on this website to:

  • recognise you whenever you visit this website (this speeds up your access to the site);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content, services and to help us better understand our customers’ requirements and interests; and
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data although we may obtain information about your computer or other electronic devices such as your IP address, your browser and/or other internet log information. This will not usually identify you personally. In certain circumstances, we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase services from us.

In most cases, we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

Consent (notification on the home page)

There is a notice on our home page that describes how we use cookies and provides a link to our Privacy Policy & Cookies Policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy & Cookies Policy.

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example, Facebook, Twitter, Instagram, YouTube and Adobe Flashplayer, which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of this website’s functionality. For further information about cookies and how to disable them, please go to or

Transfers of personal data out of the EEA

When you signed up for our newsletter, membership of this website, submit a form, or share your personal data while you are in contact with us, you agree that we may transfer your personal data to countries outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
  • Transfer the amount of £10 to our bank account that we will provide you in writing; and
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you (e.g. account number, username, registration details); and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • put your request in writing (an email sent to with a header that says ‘Unsubscribe’ is acceptable);
  • provide us with enough information to identify you (e.g. account number, username, registration details); and
  • if your objection is not to direct marketing in general but to direct marketing by a particular channel (e.g. email or telephone), please specify the channel you are objecting to.

You have the right to ask us to delete your personal data permanently. If you wish to exercise this right, you should:

  • put your request in writing (an email sent to with a header that says ‘Delete my Personal Data’ is acceptable).

Our contact details

We welcome your feedback and questions. If you wish to contact us, please;

send an email to or 

you can write to us at 8 Bridge Street, Old Red Lion Court, Stratford-Upon-Avon, England, CV37 6AB  or 

call us on +44 1789296561.

We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.